Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shoppage.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@shoppage.co.uk.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about a specific item.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days — for any reason and without justification. The item must be in its original condition: unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you once we’ve received and inspected your return and inform you whether the refund was approved.

If approved, you’ll be automatically refunded via your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@shoppage.co.uk.